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Back Office Crew
AI automation for veterinary clinics

The phone answered. Vaccine reminders sent. Refills routed.

An AI crew for veterinary clinics: new-client intake, appointment booking, vaccine and wellness reminders, refill request routing and review asks. Diagnosis and treatment stay with your DVMs.

Lead specialist: Pax · Nothing goes out until you approve it

Sound familiar?

Running veterinary means the phone, the inbox and the paperwork never stop. Your crew takes the busywork so you can do the work.

Phones ringing through surgery blocksVaccine and wellness reminders skippedRefill requests lost in the inboxNew-client forms unfinished at drop-off

Your veterinary crew handles these, draft-first

Interactive demo

Watch Ivy handle it.

Text: “Can Buddy get a refill on his allergy meds?”. Follow it from first message to booked, tasked and reported. You only tap Approve.

12:22 PM5G ▮▮▮
Ivy · Intake
● working for you
SMS · Elena G.12:22 PM
Can Buddy get a refill on his Apoquel? We’re almost out. He’s a 4-yo lab.
Example data · fictional names
  1. 1. Message arrives
  2. 2. Ivy reads + drafts
  3. 3. You tap Approve
  4. 4. CRM + calendar update
  5. 5. Promise → task
  6. 6. Weekly report
CRM pipeline
Refill SMS
Elena G. · Buddy
new
Rx queued
Status
8:00
9:30
11:00
Promise → task
Weekly report · Sage
example
—
Appts booked
—
Reminders sent
—
Refills routed
Tap Approve on the phone, or let it play. Nothing is sent without that tap.
Your crew

Built for veterinary clinics.

Each crew mate has one job and a written playbook. Start with the one that saves the most time.

Cal
Scheduling

Appointment booking, confirmations and reminders

Remy
Follow-ups & tasks

Vaccine, wellness and overdue-patient outreach

Ollie
Onboarding

New-client packets and missing-form nudges

Ivy
Intake

FAQs: hours, emergencies routing, boarding basics

Penny
Billing

Estimate follow-ups and balance reminders

How it connects

Works with your tools.

No new software. Least-privilege access you can revoke anytime.

ezyVetCornerstoneAviMarkDaySmart VetDigitailGoogle CalendarTwilioGmailGoogle reviews

Names are trademarks of their owners and are listed for compatibility only.

What we measure

The numbers that matter.

under 5 min
Phone/SMS response
Example target
90%+
Reminder completion
Example target
same day
Refill turnaround
Example target
6 hrs/wk
Front-desk hours saved
Example target
Guardrails

Compliance, built in.

The crew never diagnoses or prescribes. Refills and clinical questions route to a DVM. Patient records stay in your PIMS; messaging follows your consent rules.

General information, not legal advice. We configure guardrails with you during setup.

Can it approve prescriptions?+

No. It drafts the client reply and queues the refill for a DVM. Only a licensed veterinarian approves medications.

What about emergencies?+

Emergency keywords route to your on-call instructions or ER referral script. The crew never delays urgent care with booking links alone.

Does it work with ezyVet or Cornerstone?+

Yes. ezyVet, Cornerstone, AviMark, DaySmart Vet and Digitail are common connects. We’ll confirm yours in the audit.

How long does setup take for veterinary clinics?+

Most crews go live in 21 days, draft-first. If we miss that, your next month is free.

Do we need new software?+

No. Your crew works inside the tools you already use, such as ezyVet, Cornerstone, AviMark.

Get your veterinary crew.

Free 30-minute automation audit: we map how work moves through your veterinary business and show you this demo with your own scenarios.

No obligation · Live in 21 days or your next month is free

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Book a free automation audit