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Back Office Crew
AI automation for gyms & fitness studios

Every trial followed up. Every lapsing member nudged.

Your crew spots attendance drops before members quit, answers class questions by text and DM, and recovers failed payments.

Lead specialist: Max · Nothing goes out until you approve it

▶ The gyms crew in 60 seconds · dramatization, fictional names
Sound familiar?

Running gyms means the phone, the inbox and the paperwork never stop. Your crew takes the busywork so you can do the work.

Trial leads never followed upChurn noticed after the member is goneFront desk flooded with class and policy questionsFailed payments left unrecovered

Your gyms crew handles these, draft-first

Interactive demo

Watch Remy handle it.

Member hasn’t checked in for 14 days. Follow it from first message to booked, tasked and reported. You only tap Approve.

6:00 AM5G ▮▮▮
Remy · Follow-ups & tasks
● working for you
Attendance alert · Chris L. (member)6:00 AM
No check-ins for 14 days. Usual: Tue/Thu 6 AM HIIT with Coach Ana.
Example data · fictional names
  1. 1. Message arrives
  2. 2. Remy reads + drafts
  3. 3. You tap Approve
  4. 4. CRM + calendar update
  5. 5. Promise → task
  6. 6. Weekly report
CRM pipeline
Churn risk
Chris L. · Unlimited
new
Rebooked
Calendar
8:00
9:30
11:00
Promise → task
Weekly report · Sage
example
—
Trials followed up
—
Members saved
—
Payments recovered
Tap Approve on the phone, or let it play. Nothing is sent without that tap.
Your crew

Built for gyms & fitness studios.

Each crew mate has one job and a written playbook. Start with the one that saves the most time.

Lexi
Leads

Trial lead follow-up and booking

Remy
Follow-ups & tasks

Retention check-ins when attendance drops

Ivy
Intake

Front desk answers by text and DM

Penny
Billing

Failed-payment recovery

Sage
Reports & recaps

Weekly churn-risk and revenue recap

How it connects

Works with your tools.

No new software. Least-privilege access you can revoke anytime.

MindbodyGlofoxABC FitnessZen PlannerPushPressStripeInstagramFacebookTwilioGoogle reviews

Names are trademarks of their owners and are listed for compatibility only.

What we measure

The numbers that matter.

+25%
Lead-to-trial conversion
Example target
+15%
Trial-to-member
Example target
-2 pts
Monthly churn
Example target
60%
Failed payments recovered
Example target
Guardrails

Compliance, built in.

Auto-renewal and cancellation laws vary by state, so the crew never stalls or blocks a cancellation. No injury or health details are stored, and text opt-in is required.

General information, not legal advice. We configure guardrails with you during setup.

Will it offer discounts on its own?+

No. You approve the check-in template once; any discount, freeze or credit needs your approval every time.

Does it work with Mindbody?+

Yes, plus Glofox, ABC Fitness, Zen Planner and PushPress, with Stripe for payments.

Can members cancel through it?+

Yes. Cancellation requests are routed to you immediately and never blocked or delayed.

How long does setup take for gyms & fitness studios?+

Most crews go live in 21 days, draft-first. If we miss that, your next month is free.

Do we need new software?+

No. Your crew works inside the tools you already use, such as Mindbody, Glofox, ABC Fitness.

Get your gyms crew.

Free 30-minute automation audit: we map how work moves through your gyms business and show you this demo with your own scenarios.

No obligation · Live in 21 days or your next month is free

The Back Office Crew mascots
Book a free automation audit